Legal

Terms of Service

Last updated: July 6, 2026

These Terms of Service ("Terms") govern your access to and use of the website at level10now.com (the "Site") and the services provided by Level 10 Consulting, Inc. ("Level 10," "we," "us," or "our"). By accessing the Site or engaging our services, you agree to these Terms.

1. Our Services

Level 10 provides managed, AI-assisted donor and supporter engagement services — including database reactivation, rapid inquiry response, voice call capture, conversion sequences, and reputation monitoring — for nonprofits, foundations, universities, and athletic programs. The specific scope, deliverables, fees, and timeline for any engagement are defined in a separate written proposal, statement of work, or service agreement ("Engagement Agreement") between you and Level 10. Where an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.

2. Pilots and Fees

Engagements may begin with a limited pilot. Fees are set out in your Engagement Agreement and typically consist of a monthly retainer plus a performance-based component tied to measurable results. Unless otherwise stated, fees are exclusive of applicable taxes and are non-refundable once work has commenced.

3. Client Responsibilities

You are responsible for the data and materials you provide to us. You represent and warrant that:

• You have the legal right to share any contact, donor, or supporter data with us and to authorize outreach to those individuals;
• You have obtained all consents required by applicable law — including for SMS/text and automated or AI-assisted voice communications — before those individuals are contacted;
• The content and campaigns you approve are accurate and not misleading; and
• You will comply with all laws applicable to your organization and its fundraising activities.

4. Communications Compliance

Our services may send text messages and place or answer calls on your behalf. You acknowledge that such communications are subject to laws and regulations including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and carrier requirements. You agree to honor opt-out ("STOP") requests, maintain lawful consent records, and cooperate with us to keep campaigns compliant. Level 10 configures campaigns to support these requirements, but you remain responsible for the lawfulness of your contact lists and consents.

5. Results

We bring proven strategy and diligent execution to every engagement, but fundraising outcomes depend on many factors outside our control. Except as expressly stated in an Engagement Agreement, Level 10 does not guarantee any specific level of revenue, response, or results.

6. Intellectual Property

The Site, our methods, templates, and software are owned by Level 10 and protected by applicable law. You may not copy, resell, or reverse-engineer them. Campaign assets we create specifically for you under an Engagement Agreement are licensed to you as described in that agreement. Your data and brand assets remain yours.

7. Confidentiality

Each party will protect the other's non-public information and use it only to perform under the engagement. This obligation continues after the engagement ends.

8. Limitation of Liability

To the fullest extent permitted by law, Level 10 will not be liable for indirect, incidental, special, or consequential damages, or for lost revenue or data. Our total liability arising out of or relating to the services will not exceed the fees you paid to us for the engagement in the three (3) months preceding the event giving rise to the claim.

9. Term and Termination

Either party may terminate an engagement as set out in the applicable Engagement Agreement. We may suspend or terminate access to the Site or services if these Terms are violated. Provisions that by their nature should survive termination will survive.

10. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. The state and federal courts located in Clark County, Nevada will have exclusive jurisdiction over any dispute not otherwise subject to an agreed dispute-resolution process.

11. Changes

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of the Site or services after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms? Email dan@level10now.com.